"[W]orkers are using AI, but that they may not be leading to actual productivity gains for companies. The Harvard Business Review study proposes a possible reason for this phenomenon: Workslop.
The authors of that study, who come from Stanford University and the workplace productivity consulting firm BetterUp, suggest that a growing number of workers are using AI tools to make presentations, reports, write emails, and do other work tasks that they then file to their colleagues or bosses; this work often appears useful but is not: “Workslop uniquely uses machines to offload cognitive work to another human being. When coworkers receive workslop, they are often required to take on the burden of decoding the content, inferring missed or false context. A cascade of effortful and complex decision-making processes may follow, including rework and uncomfortable exchanges with colleagues,” they write.
The researchers say that surveyed workers told them that they are now spending their time trying to figure out if any specific piece of work was created using AI tools, to identify possible hallucinations in the work, and then to manage the employee who turned in workslop. Surveyed workers reported spending time actually fixing the work, but the researchers found that “the most alarming cost may have been interpersonal.”
“Low effort, unhelpful AI generated work is having a significant impact on collaboration at work,” they wrote. “Approximately half of the people we surveyed viewed colleagues who sent workslop as less creative, capable, and reliable than they did before receiving the output. Forty-two percent saw them as less trustworthy, and 37% saw that colleague as less intelligent.”"
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#AI #GenerativeAI #Workslop #Productivity #Automation
AI slop is taking over workplaces. Workers said that they thought of their colleagues who filed low-quality AI work as "less creative, capable, and reliable than they did before receiving the output."
Jason Koebler (404 Media)
