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Penfount • Pen Community reshared this.

Say what you will about the materials quality of #TWSBI pens, but their customer service is top-notch. They're working on sending me replacement parts for my pen, though there are still some lingering shipping issues in the aftermath of the Canada Post strike. #FountainPens
#fountainpens #twsbi

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in reply to Jonathan Lamothe

paradoxmo
paradoxmo
• •
if their pens held up better, people wouldn’t need to use their customer service as much though… the fact that everyone knows about their customer service being good is kind of a failure in itself
This entry was edited (3 days ago)
in reply to paradoxmo

Jonathan Lamothe
Jonathan Lamothe
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@paradoxmo Fair enough, but at that price point, I've learned to accept some compromises.
@paradoxmo
in reply to Jonathan Lamothe

paradoxmo
paradoxmo
• •
counterpoint is that plenty of budget pen makers don’t have these issues to nearly the same degree… not to mention budget pens from the big manufacturers like Pilot or Faber Castell
in reply to paradoxmo

Jonathan Lamothe
Jonathan Lamothe
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@paradoxmo I'm happy to give some other pens a go, but this was really about getting my favourite one back up and running again.
@paradoxmo
in reply to Jonathan Lamothe

Seven ✨🍂✨
Seven ✨🍂✨
• •
I haven’t had any issues with my TWSBIs but I did manage to break one myself by being horribly heavy handed. I was honest about it with their customer service team but they still sent the replacement parts, only charging the postage. So top-notch indeed.

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